Ace 66 Privacy Policy – Personal Data Protection for Malaysian Players

This Privacy Policy ("Policy") is issued by Ace 66 ("we", "Platform") and applies to all users of the website ace66.world and all services we provide. This Policy sets out in detail how we collect, use, store, and protect the personal information of Malaysian players using the Ace 66 platform.

Ace 66 understands that player trust is our most valuable asset. In the online betting industry, where players must share sensitive information such as identity and financial details, data protection is not just a slogan — it is an obligation we take very seriously.

By using the Ace 66 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to have your data deleted.

Ace 66 collects data from you in several ways — directly when you register or interact with the platform, and automatically when you browse our website. Below is a full breakdown of the data we collect:

Ace 66 not collect any sensitive data such as health information, religious beliefs, sexual orientation, or political views. We also do not store full credit/debit card numbers — all sensitive payment information is processed directly by licensed payment providers and is never stored on Ace 66 servers.

Every piece of data we collect has a clear and legitimate purpose. Ace 66 uses your personal data for the following purposes, all of which are necessary to provide safe, high-quality online betting services to Malaysia players:

• Account Management: Creating, verifying, and maintaining your account on Ace 66.
• Identity Verification (KYC): Verifying that you meet the minimum age requirement (18 years old) and hold a valid identity, as required by industry regulations.
• Transaction Processing: Processing deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX, as well as your withdrawal payouts.
• Service Delivery: Lets you play slots, live casino, and place bets on EPL matches, Malaysia Super League, badminton, and e-sports through our platform.
• Security & Fraud Prevention: Detecting and preventing fraud, money laundering, multiple accounts, and other unlawful activities.
• Customer Support: Responding to enquiries, resolving issues, and providing technical assistance to members.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and offer appropriate assistance.
• Marketing Communications: Sending information about promotions, bonuses, and platform updates — only if you have given your consent.
• Legal Compliance: Fulfil legal obligations, regulatory requirements, and directives from relevant authorities.
• Platform Improvements: Analysing usage data (in aggregated, non-identifiable form) to improve the user experience.

Ace 66 does not sell your personal data. Full stop. However, in the course of operating the platform, there are limited situations where we need to share certain data with trusted parties:

• Payment Service Providers: Required transaction information is shared with providers such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX banks to process your deposits and withdrawals. These providers are subject to strict Malaysian banking regulations.
• Game Providers: Game data required to run titles is shared with providers such as PGSoft, Pragmatic Play, and Evolution Gaming. This does not include your financial information or full identity details.
• KYC Verification Services: Your identity documents may be processed by licensed third-party identity verification providers who comply with strict data protection regulations.
• Legal Authorities: Ace 66 will disclose required data if directed to do so by a court, law enforcement agency, or competent regulatory authority.

While we take all reasonable steps to protect your data, no system is 100% breach-proof. We therefore encourage you to take your own protective measures — use a strong, unique password for your Ace 66 account, enable two-factor authentication, and never share your login credentials with anyone.

As a data subject, you have certain rights regarding your personal data, which Ace 66 is committed to respecting and facilitating:

To exercise any of the rights above, submit a request to us by email at privacy@ace66.world or via live chat in the platform. We will process your request within 30 days from the date of receipt. For complex requests, we may extend this period by up to 60 days with prior notice to you.

The Ace 66 website uses cookies — small text files stored on your device — to enhance the user experience, maintain security, and understand how players interact with our platform. Here are the types of cookies we use:

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect the functionality of the Ace 66 platform. For guidance on managing cookies in your browser, please refer to your browser's help documentation.

Should we discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will promptly take steps to delete that data and close the associated account. Any remaining balance in the account (real money only, excluding bonuses) will be returned to the legal guardian.

Parents or guardians who believe their child has registered an account on Ace 66 are advised to contact us immediately at support@ace66.world or via live chat with proof of age.

Ace 66 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following are our general data retention guidelines:

• Active Account Data: For the duration that your Ace 66 account remains active.
• Financial Transaction Data: Minimum 7 years from the transaction date, in line with financial reporting requirements and anti-money laundering legislation.
• KYC Records: 5 years after account closure or final resolution of any dispute, whichever is later.
• Support Communication Data: 3 years from the date of last interaction.
• Anonymous Analytics Data: No specific limit — this data cannot be used to identify individuals.

Once the applicable retention period has expired, your data will be securely deleted or anonymised. You may also request early deletion in certain circumstances as outlined in the Your Rights section above.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact the Ace 66 privacy team:

This Privacy Policy is effective from 1 January 2026. Ace 66 reserves the right to update this Policy from time to time. Any material changes will be communicated to members via email or in-platform notification at least 14 days before the changes take effect.

Version: 5.0  |  Last Updated: 1 January 2026  |  Platform: ace66.world